Privacy Policy

This Privacy Policy explains how RedRacer Casino (“we”, “us”, “our”) collects, uses, stores and shares personal information when you visit or create an account on our casino platform and related mobile apps. It describes the types of data we process, why we process it, the legal bases for processing, your rights under applicable data protection laws (including the GDPR), and how to contact us. Please read it carefully.

Legal status and scope

We operate under a Curacao eGaming license (8048/JAZ) and provide online gaming services to customers in multiple jurisdictions, including South Africa. This Privacy Policy covers personal data processed in connection with website use, account registration, identity checks, game play, customer support and marketing communications.

Information we collect

We collect personal information you provide directly and information we obtain automatically when you use our services. Categories include:

• Account and identity data: full name, date of birth, contact details (email, phone), residential address, username and password, and national ID details or passport information when required for verification.
• KYC and verification documents: copies of identity documents and proof of address, uploaded to verify identity and meet legal obligations.
• Account activity and gameplay data: game history, bets and results, bonus usage, loyalty and VIP activity, and support interactions.
• Technical and device data: IP address, device and browser information, operating system, unique device identifiers, and log data about your interactions with our site and apps.
• Cookies and tracking data: information collected by cookies and similar technologies used for functionality, analytics and advertising preferences.
• Communications and marketing preferences: your choices about receiving promotional messages and other notices from us.

How we use your information

We process personal data to operate our service, keep accounts secure, comply with legal obligations and to provide and improve your experience. Typical purposes are:

• Creating, operating and managing your account and profile.
• Verifying your identity and age (KYC), and preventing fraud, money laundering and other abuse.
• Providing, maintaining and improving our games, features and customer support.
• Managing bonuses, loyalty programs and VIP benefits where applicable.
• Communicating important account and service information, including security notices and changes to policies.
• Sending marketing communications where you have consented or where we rely on legitimate interest and provide an opt-out.
• Analyzing usage to improve service performance, detect technical issues and measure promotions and advertising effectiveness.
• Complying with applicable laws, regulations and requests from competent authorities.

Legal bases for processing (including GDPR)

When applicable, we rely on one or more of the following legal bases to process your data:

• Performance of a contract: to provide the services you request and manage your account.
• Legal obligation: to comply with regulatory and legal duties (for example, KYC and record-keeping requirements).
• Consent: for optional services such as marketing communications, where you have freely given consent and may withdraw it at any time.
• Legitimate interests: for fraud prevention, platform security, analytics, and improving services, balanced against your privacy rights.

KYC and identity verification

To comply with legal and regulatory requirements and to protect our players and platform, we may require KYC documentation before you can use certain account features. Typical documents include government-issued ID and proof of address. We store and process these documents securely and limit access to staff and service providers who need them to perform verification and compliance tasks.

Cookies and similar tracking technologies

We and our partners use cookies and similar technologies to deliver core functionality, remember your preferences, measure site performance and show relevant content. Categories include:

• Strictly necessary cookies for account access and basic functionality.
• Performance and analytics cookies to understand how the site is used and improve it.
• Functional cookies to remember your preferences and settings.
• Advertising and targeting cookies used to show relevant promotions and measure marketing effectiveness.

You can manage cookie settings through your browser and, where available, through our cookie controls in your account. Please note that blocking certain cookies may affect the functionality of the site.

Sharing and disclosure of personal data

We do not sell your personal information. We may share personal data with:

• Service providers and suppliers who perform services on our behalf, such as identity verification providers, hosting and infrastructure providers, analytics and security vendors, and customer support partners.
• Game and software providers as needed to manage gameplay, bonuses and loyalty programs.
• Regulators, law enforcement or other authorities when required by law or to respond to lawful requests.
• Third parties during business reorganizations, transfers or sales, subject to appropriate safeguards and notice to affected users.
• Auditors and independent testing bodies for fairness and security reviews.

When we transfer personal data outside your jurisdiction, we put in place appropriate safeguards such as standard contractual clauses or rely on recognized adequacy decisions where available.

Security of your information

We use industry-standard technical and organizational measures to protect personal data against unauthorized access, misuse, loss or destruction. These measures include encryption of data in transit, secure access controls, logging, monitoring and regular security reviews. Access to personal data is limited to authorized personnel who need it to perform their duties. In the event of a data breach, we will follow applicable legal notification requirements and inform affected individuals and authorities as required.

Data retention

We retain personal data only as long as necessary for the purposes described in this policy and to meet legal and regulatory obligations. Account information is generally retained while your account is active. Certain records, including identity verification and compliance-related records, may be retained for a longer period as required by law. When personal data is no longer required, we securely delete or anonymize it.

Your rights

If you are located in the European Economic Area or other jurisdictions with privacy rights, you may have the following rights in relation to your personal data:

• Right of access: request a copy of personal data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure: request deletion of personal data in certain circumstances.
• Right to restriction of processing: ask that processing be limited in certain situations.
• Right to data portability: request a copy of certain personal data in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent: where processing is based on consent, withdraw it at any time without affecting processing prior to withdrawal.

To exercise these rights, please contact us at [email protected]. We may ask you to verify your identity before responding. We will respond to valid requests in accordance with applicable law, typically within one month. You also have the right to lodge a complaint with a supervisory authority in your jurisdiction.

International transfers and hosting

Your information may be processed and stored in countries outside your home jurisdiction. This includes transfers to our service providers and hosting partners in other jurisdictions. Where transfers occur, we implement appropriate safeguards to protect your personal data, such as contractual protections and recognized transfer mechanisms.

Responsible gaming, sensitive data and minors

We encourage responsible play and provide tools to help you manage your activity. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected personal data from a minor without appropriate verification or consent, we will take steps to delete that data as required by law. Certain sensitive information (for example health data) will not be requested or processed by us unless strictly necessary and only with explicit consent and appropriate safeguards.

Mobile apps and push notifications

When you use our mobile apps, we may collect device identifiers and usage data to provide app functionality and improve performance. Push notifications are optional and you can disable them through your device settings. App stores and operating systems may also provide additional privacy controls which you can use to manage permissions.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy and indicate the effective date. Where required by law, we will notify you of significant changes by email or through your account.

Contact us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact our data protection team at [email protected].